Privacy Policy
Last updated: May 5, 2026
Gainz Train LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our meal plans, or otherwise interact with our services.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and pickup or delivery address
- Subscription and order information: meal plan tier, meal selections, order history, dietary preferences, and allergen notes
- Payment information: processed securely by our payment processor (Stripe). We do not store full credit card numbers on our servers.
- Usage data: IP address, browser type, pages visited, and time spent on our website
- Communications: messages, emails, and SMS exchanges between you and our team
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your meal subscription orders
- Send order confirmations, pickup reminders, and weekly menu updates
- Send SMS messages related to your subscription (with your consent)
- Send promotional messages about Gainz Train (with your consent)
- Respond to your questions and customer service requests
- Improve our website, menu, and customer experience
- Comply with legal and tax obligations
3. SMS Messaging and Consent
By submitting your phone number through our website, subscription forms, or contact forms, you consent to receive SMS text messages from Gainz Train LLC. These messages may include:
- Order confirmations and subscription updates
- Pickup and delivery reminders (Sunday windows)
- Weekly menu drops and meal selection deadlines
- Payment failure alerts and account notices
- Promotional offers and new menu announcements
Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help or contact us at gainztrainprep@gmail.com or call 385-327-8045.
No sharing of SMS opt-in data: Mobile opt-in information and phone numbers collected through our SMS program will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Your consent to receive SMS messages is not a condition of purchasing any product or service.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. Mobile opt-in data and phone numbers will not be shared with third parties for marketing or promotional purposes. We may share your information only in the following circumstances:
- Service providers: trusted third-party tools we use to operate our business (e.g., Stripe for payments, GoHighLevel for CRM and SMS, our website host), who are contractually required to keep your information confidential
- Legal requirements: if required by law or to protect our legal rights
- Business transfers: in connection with a merger, acquisition, or sale of business assets
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to satisfy legal, tax, or accounting requirements. You may request deletion of your data at any time by emailing us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Cancel your subscription at any time through your account or by contacting us
To exercise any of these rights, contact us at gainztrainprep@gmail.com.
8. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment information is processed by Stripe under PCI-DSS compliance. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites (including Instagram, Stripe, and our menu portal). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. You must be at least 18 years of age to subscribe to a Gainz Train meal plan or participate in our SMS program.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: gainztrainprep@gmail.com
- Phone & Text: 385-327-8045
- Service Area: Utah County, UT