Privacy Policy

Last updated: November 10, 2026

Gainz Train LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our meal plans, or otherwise interact with our services.

1. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, and pickup or delivery address
• Subscription and order information: meal plan tier, meal selections, order history, dietary preferences, and allergen notes
• Payment information: processed securely by our payment processor (Stripe). We do not store full credit card numbers on our servers.
• Usage data: browser type, pages visited, time spent on our website, and your approximate location (city and state)
• Sign-in security data: when you sign in to your account we record the IP address and browser used, to keep your account secure and to prevent abuse
• Communications: messages, emails, and SMS exchanges between you and our team
• City waitlist: if you join the waitlist on our "Coming to your city" page, your name, email address, city, zip code, and the page you came from

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your meal subscription orders
• Send order confirmations, pickup reminders, and weekly menu updates
• Send SMS messages related to your subscription (with your consent)
• Send promotional messages about Gainz Train (with your consent)
• Respond to your questions and customer service requests
• Improve our website, menu, and customer experience
• Comply with legal and tax obligations

City waitlist: If you join our city waitlist, we keep your name, email, city and zip, and use them only to count how many people want Gainz Train in your city and to tell you if it comes there. We do not add you to any other list or text you from it. Email us at gainztrainprep@gmail.com and we will delete your entry.

3. SMS Messaging and Consent

Gainz Train LLC sends SMS text messages only with your consent. Transactional messages (order, delivery, and account notices) are sent in connection with your active subscription. Promotional messages are sent only if you actively check the SMS consent box when providing your phone number — the box is unchecked by default and consent is never required to make a purchase. Messages may include:

• Order confirmations and subscription updates
• Pickup and delivery reminders (Sunday windows)
• Weekly menu drops and meal selection deadlines
• Payment failure alerts and account notices
• Promotional offers and new menu announcements

Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for help or contact us at gainztrainprep@gmail.com or call 385-327-8045.

No sharing of SMS opt-in data: Mobile opt-in information and phone numbers collected through our SMS program will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Your consent to receive SMS messages is not a condition of purchasing any product or service.

Program terms: Consent for promotional texts is collected via the unchecked SMS consent box during account creation at gainztrainprep.com/start/, and recorded with a timestamp. Message frequency varies (typically 1–6 messages per month). Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel at any time; reply HELP for help.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Mobile opt-in data and phone numbers will not be shared with third parties for marketing or promotional purposes. We may share your information only in the following circumstances:

• Service providers: trusted third-party tools we use to operate our business (Stripe for payments, GoHighLevel for email, text messages and customer records, Cloudflare for website hosting, and Google Maps to look up delivery addresses and plan routes), who handle your information only to provide those services to us
• Legal requirements: if required by law or to protect our legal rights
• Business transfers: in connection with a merger, acquisition, or sale of business assets

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

We use our own first-party analytics to understand how visitors use the site — which pages are viewed, how visitors arrive (for example, from a search engine, social media, or an ad), and how they move through the site. This is collected with a randomly generated, anonymous identifier stored in your browser, along with your approximate location (city and state). Our analytics do not store your IP address and we do not use this data to personally identify you. Separately, when you sign in to your account we record the IP address used, for security only.

We use Meta (Facebook) tools to measure how our ads perform. When you create an account or make a purchase, we send Meta a record of that event: what happened, when, the page it happened on and, for a purchase, the amount. With it we send a scrambled (hashed) version of your email address, which lets Meta match the event to an ad without receiving your email in readable form. We never send Meta your name, address, phone number, payment details or what you ordered. You can opt out of interest-based advertising through your device or ad-platform settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to satisfy legal, tax, or accounting requirements. You may request deletion of your data at any time by emailing us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Cancel your subscription at any time through your account or by contacting us

To exercise any of these rights, contact us at gainztrainprep@gmail.com.

8. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment information is processed by Stripe under PCI-DSS compliance. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites (including Instagram, Stripe, and our menu portal). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. You must be at least 18 years of age to subscribe to a Gainz Train meal plan or participate in our SMS program.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: gainztrainprep@gmail.com
• Phone & Text: 385-327-8045
• Service Area: Utah County, UT